About credits and newcomer adjustment

We have a girl who went to work enthusiastic (the salary is higher than it was, and the fix – and she worked in a franchise with an hourly rate), the work on the one hand interesting, on the other hand more calm and clear than before.

… and ran away (!) On the second day, not actually started working 🙂 Because I did not pass the credit for the books of the employee, missing half of the materials (not seeing them in the letter). And I think this is a great result of the adaptation system.

I’ll step back a little bit.

Probably everyone who reads me knows that we have employee books that every new person in the company studies right after they come in, and before they start performing their tasks.

The books consist of three sections –

General information (about the market we work in, what we do, why Corada is called that, etc.)

Job information (what is NDA and why is it important, how to work with the internal accounting system, when and what marks to make about the work, how to set tasks to others and accept tasks to work, etc.)

Description of the actual role(s) that the employee will perform. Here it can be a description of the expected results, standards, rules of work with requests (for technical support), or the rules of registration of the code and test cases (for programmers), etc.

Nothing supernatural. In this way we quickly, uniformly and without forgetting anything important, immerse the new employee in the context of his work, talk about the environment, colleagues, other departments and their expectations.

We immediately warn that after confirming the reading – there will be a credit for understanding the statement and knowing “where to look”.

The speed of the person is clear – if a new employee has been studying books for several days, it’s already a red flag. How many times that has happened, it has always meant low speed of work and perception of information.

The attentiveness is understandable .

…and attitude to work. Who is going to work here, read carefully and have an interesting conversation with him about the company, about his future work, and so on.

So, the tech support specialist I wrote about in the beginning

Lost half of the materials (didn’t see them and didn’t read them).

Failed to pass the test (this is nonsense – we have not a school, and the test is not to “memorize”, but just a heart-to-heart talk).

Went to read the missed documents.

Wrote that he decided to look for work, and not to go out yet.

And this is VERY good for business. The man has not had time to consume the resources (time, attention) of colleagues. He hasn’t had time to hurt his clients. He quickly understood that there were certain requirements which had to be fulfilled, and decided to look for a company which would be easier, and he wouldn’t have to try and work hard.