People are radio components

Product creation flows through the company – the implementation of projects, the sale of goods or services, it’s a flow of actions from a potential client’s request at the entrance to a satisfied client at the exit. An employee gives an employee a lead, a project, a plan, a task, a test case, the flow moves and moves, until the client gets the result that pleases him. And the performer is the client’s money.

There are people “amplifiers” (I would say transistors, but that’s too much for non-radioelectricians:)), who amplify the value: add their energy, experience, intelligence. It is enough to direct them in the right direction: to correctly define the goals, to help in controversial cases. Give them enough information, resources at the input. They sincerely want to do well and add their power to what they get “at the entrance”.

Achieving benefits with such people is simple – they need only clear goals, clear rules of work, and they add the rest to the flow of added value. More energy, more meaning, more results come to the next level (whether it’s a client or a colleague). The manager only needs to correct and guide.

There are “resistance” people, in them everything freezes and disappears. They slow down, as if they do everything they are told to do (what the regulations say), but they do not contribute anything to the flow and take away their energy. The head needs to pump a lot, much more force into this channel, a lot more management will so that at least some part of it would reach further.

People of resistance have to be pressed through, persuaded, persuaded, instructed at every step. They seem to have done everything, but the client is not satisfied. Formally, there is nothing to complain about, but the result is not. All by the rules, but colleagues who receive information from them – howling. They do not get the right amount of information, energy, benefits.

If people are neutral, “conductors”. They don’t take anything away from the flow, and they don’t contribute anything to it. It’s called “just doing what they’re told.” They can’t be leaders, but they can be very good doers.

But the worst ones, of course, are the “condenser” people 🙂 They can look like conductors, and even like amplifiers. It seems to be OK, they work, and even the clients are happy. But they accumulate problems inside themselves. Consciously or unconsciously, they “hide under the carpet” a number of problems and issues, do not solve them, they keep silent. Outwardly everything is fine. But inside the capacitor, a charge is accumulated.)

Then the charge is accumulated, and all the problems splash out. It turns out that satisfied customers are not satisfied or just do not know how bad it is. And as soon as they find out, will ring the alarm bells. It turns out that what seems to be “almost done”, has not even begun. At this point, the man-condenser may no longer work for you. If he’s working, he starts honestly cleaning things up. You lose a couple of clients, a couple of million rubles. But you keep the person, because he was trying very hard to fix everything, and he put a lot of effort into it. It is not right to fire him for his mistakes.

And so he corrected himself and everything went smoothly, yay. In fact, the capacitor is just building up a charge )
From my experience – the charge cycle can be anywhere from six months to a year. Then the situation repeats itself.